Privacy Policy

Rainstone Water Heaters (“Rainstone Water Heaters,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, phone calls, and other interactions with our services.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Mobile or other telephone number

  • Service or property address

  • Appointment and service information

  • Information you provide through website forms or other communications with us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and service requests

  • Schedule and manage service appointments

  • Provide and follow up on requested services

  • Send appointment confirmations and service-related notifications

  • Notify you when a technician is arriving

  • Respond to questions or requests for assistance

  • Improve our website, services, and customer experience

  • Maintain business and service records

  • Comply with applicable legal and regulatory requirements

SMS/Text Messaging

If you voluntarily provide your mobile phone number and separately opt in to receive text messages from Rainstone Water Heaters, we may use your mobile number to send service-related SMS messages.

These messages may include:

  • Appointment confirmations

  • Technician arrival notifications

  • Service follow-up messages

  • Other messages directly related to a service appointment or request

Message frequency: You may receive up to 4 messages per service appointment.

Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

SMS consent is not a condition of purchasing goods or services.

Mobile Information and SMS Consent

We do not sell, share, or provide your mobile phone number, SMS opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes.

Your SMS consent is used only for the specific service-related messaging program for which you provided consent and is not transferred or used to authorize messaging from other businesses or programs.

We may use service providers, including messaging providers such as Twilio, to process and deliver service-related communications on our behalf. Such providers may process information as necessary to provide the requested services and operate the messaging system.

How We Share Information

We do not sell your personal information.

We may disclose information when reasonably necessary to:

  • Provide our services and operate our business

  • Process appointments, communications, payments, or other requested services

  • Work with service providers that perform business functions on our behalf

  • Comply with applicable laws, regulations, legal processes, or governmental requests

  • Protect the rights, safety, and security of Rainstone Water Heaters, our customers, or others

  • Respond to emergencies or prevent fraud or misuse

Any sharing of information for operational purposes does not change our commitment that mobile phone numbers, SMS opt-in data, and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and support certain website features.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Third-Party Services

We may use third-party service providers to help operate our website and provide requested services. These providers may include website hosting, analytics, communication, scheduling, payment, and messaging providers.

These service providers may have access to information only as reasonably necessary to perform services on our behalf and are expected to handle information in accordance with applicable requirements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect the information we collect from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and service records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Choices

Depending on applicable law, you may have rights regarding the personal information we maintain about you, including the right to request access to, correction of, or deletion of certain information.

You may also opt out of SMS communications at any time by replying STOP to an SMS message from us.

Children’s Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact Rainstone Water Heaters through the contact information provided on our website.